Independent report

Review of Claims Management Regulation: terms of reference

Terms of reference for a fundamental review of claims management regulation


HM Treasury and the Ministry of Justice have commissioned a fundamental review of the regulation of claims management companies (CMCs). This follows concerns from consumers and affected sectors, particularly financial services, that CMCs fuel speculative unmeritorious claims for compensation and create a significant social nuisance through unsolicited calls and texts, misleading marketing and high charges. The terms of reference outline the scope of the review.

Carol Brady, a non-executive member of the Claims Management Regulation Board and Chair of the Trading Standards Institute, is leading the review which is due to be completed by early 2016.


The Claims Management Regulation Unit at the Ministry of Justice is responsible for directly regulating the activities of CMCs under Part 2 of the Compensation Act 2006.

CMCs are businesses that offer advice or services to consumers in respect of claims for compensation or redress around:

  • mis-sold financial products – eg payment protection insurance (PPI)
  • personal injury – eg road traffic accidents and trips and slips
  • employment matters
  • criminal injuries compensation
  • industrial injuries disablement benefit
  • housing disrepair – eg neglected, poor quality housing

Submitting views and evidence

The review welcomes the input of interested parties and will engage with a wide range of stakeholders. If you would like to submit any evidence and views for the review team to consider, please email:

Alternatively, you can write to us at:

Claims Management Regulation Review
Ministry of Justice
10th Floor (10.11)
102 Petty France
London, SW1H 9AJ

The closing date for submissions is Friday, 13 November 2015. Stakeholders are strongly encouraged to submit their evidence before this date.