Policy paper

Plans to improve primary care

Department of Health and NHS England’s joint plan to provide personalised, proactive care for people who need it most.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government



‘Transforming Primary Care’ sets out plans for more proactive, personalised and joined up care, including the Proactive Care Programme, providing the 800,000 patients with the most complex health and care needs with:

  • a personal care and support plan
  • a named accountable GP
  • a professional to coordinate their care
  • same-day telephone consultations

The plan builds on the role of primary care in keeping patients well and independent. It explains how professionals across the healthcare system can work together to transform care to become more proactive and tailored to patients’ individual need.

Published 14 April 2014