DWP commissioned Ipsos MORI to undertake 3 waves of quantitative and qualitative research with Personal Independence Payment (PIP) claimants between September 2016 and July 2017. The research is designed to give an in-depth understanding of claimants’ experiences of the various stages of the PIP process.
This interim report presents headline findings from the second wave of quantitative research that took place in February 2017. It focuses on the assessment and decision stages of the PIP process.
We published a report on the first wave of research on 30 March 2017, focusing on claimants’ experiences of making a claim.
Authors: Margaret Blake, David Candy, Emma Carragher, Kate Duxbury, Lewis Hill, Erin Mee, Ipsos MORI