DWP commissioned Ipsos MORI to conduct research to understand claimants’ experiences of making a claim for Personal Independence Payment (PIP). The research covers:
claimants’ knowledge and understanding of the PIP claims process
experiences of registering a claim
views and experiences of completing the application form and providing evidence to support the claim
communication products and how and where claimants access information
We will use the findings from this research to identify opportunities to improve the PIP service.
The department also publishes PIP Official Statistics every 3 months, for example on PIP claim registrations and clearance times. This research is not in the PIP Official Statistics publication series.
Authors: Emma Carragher, Lewis Hill, Margaret Blake, Anna Quigley
Added an updated report following amendments to some reported percentages. This is due to a percentage including people who were not asked the question and several others due to small rounding corrections.