DWP commissioned Ipsos MORI to conduct research to understand claimants’ experiences of making a claim for Personal Independence Payment (PIP). The research covers:
- claimants’ knowledge and understanding of the PIP claims process
- experiences of registering a claim
- views and experiences of completing the application form and providing evidence to support the claim
- communication products and how and where claimants access information
We will use the findings from this research to identify opportunities to improve the PIP service.
The department also publishes PIP Official Statistics every 3 months, for example on PIP claim registrations and clearance times. This research is not in the PIP Official Statistics publication series.
Authors: Emma Carragher, Lewis Hill, Margaret Blake, Anna Quigley