Promotional material

Opening public services: leaflet

This publication was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Promotional leaflet outlining the principles of open public services, with examples.



This leaflet outlines the principles of open public services:

  • choice - wherever possible, we should increase choice by giving people direct control over the services they use
  • local control - power should be decentralised to the lowest appropriate level, including parish and neighbourhood councils where possible
  • diversity - public services should be open to a range of providers competing to offer a better service
  • fair access - the state’s role is to ensure fair access
  • accountability - public services should be accountable to users and to taxpayers

It gives examples for each of these principles.