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This leaflet outlines the principles of open public services:
choice - wherever possible, we should increase choice by giving people direct control over the services they use
local control - power should be decentralised to the lowest appropriate level, including parish and neighbourhood councils where possible
diversity - public services should be open to a range of providers competing to offer a better service
fair access - the state’s role is to ensure fair access
accountability - public services should be accountable to users and to taxpayers