eVisa error correction volumes from the online webform
Updated 1 July 2026
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This note explains the history of eVisa error reporting and resolution, providing background to the published transparency data.
Background
The UK border has become digital, with over 10 million visa holders now using an eVisa to prove their status, rather than using physical immigration documents.
eVisa holders can view their details by logging in through a UKVI account. Millions of people successfully access their details on a regular basis and use them to prove their status to others, such as employers or landlords. Read the full migration transparency data on GOV.UK.
Some of these accounts were automatically created when the visa was granted. Others were standalone creations by visa holders after their visa had been issued. Volumes of standalone account registrations are published on GOV.UK.
If a person logs in and notices an error with their eVisa, the Home Office provides a webform for users to report these errors, which are then investigated and resolved.
The total number of errors corrected since September 2025 represents less than 1% of all live eVisas. While an issue can be reported at any point, this demonstrates that the vast majority of people continue to access and use their eVisa without difficulty. Where errors are identified, we have clear processes in place to resolve them quickly, with most issues corrected within days. Not all reported issues reflect errors in the underlying data.
UKVI aims to fix most issues within 5 working days. If the issue is complex, it can take up to 15 working days.
Total eVisa errors corrected by the month of correction
| Error corrected month | Volume |
|---|---|
| September 2025 | 7,289 |
| October 2025 | 6,979 |
| November 2025 | 7,044 |
| December 2025 | 7,163 |
| January 2026 | 8,198 |
| February 2026 | 7,604 |
| March 2026 | 7,714 |
| April 2026 | 7,397 |
| May 2026 | 5,390 |
Errors corrected include:
- name
- date of birth
- nationality
- status
- valid from
- valid to
- National Insurance number
- photo
- what you can and cannot do in the UK
- share code
- email address to sign in to your account
- phone number to sign in to your account
- sponsor licence number
In many instances, an error will relate to a minor issue that does not have a material impact on users. A material impact would include, for example, their ability to travel or prove their right to work or their right to rent.
Data collection
The Home Office has collected data on the eVisa error forms submitted and resolution reached, since biometric residence permits (BRPs) stopped being issued in November 2024.
The data quality of the form’s outcome has previously been lower. This is due to the manual nature of its collection.
Initially, when the errors were recorded, the error categories were frequently changed to reflect the information being gathered. However, this made it harder to compare error categories from month-to-month and distinguish eVisa errors from comments and reports of other issues.
Since the eVisa rollout, multiple reforms have been made to the Home Office’s data collection of error form outcomes. These have enabled us to reliably identify which reports relate to eVisa errors. Therefore, data can be published from September 2025.
Work is currently ongoing to transfer to a data recording system that is integrated with case working, which will allow the Home Office to publish more detailed statistics on errors.