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Guidance

Online Agent Authorisation: service availability and issues

Check the availability and any issues affecting the Online Agent Authorisation online service.

Updates to this page

From:
HM Revenue & Customs
Published:
1 January 2014
Last updated:
9 December 2025
Show all updates

  1. Issues with the Online Agent Authorisation online service have been resolved.

  2. The Online Agent Authorisation online service is currently experiencing issues. Check this service availability page for updates.

  3. The service issue identified on 30 November 2021 has been resolved.

  4. A service issue has been identified that means agents are currently unable to authorise themselves to act on behalf of their clients.

  5. Planned downtime from 11:59pm on Monday 4 October 2021 to 12:30am Tuesday 5 October 2021 has been added.

  6. Planned downtime from 12pm to 12:30pm on Tuesday 5 October 2021 has been added.

  7. Planned downtime from 7am to 8am on Thursday 17 June 2021 has been added.

  8. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  9. Service issues section has been updated.

  10. Planned downtime has been added to this page.

  11. First published.

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Online Agent Authorisation: service availability and issues

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Latest updates on the availability and any issues affecting the Online Agent Authorisation online service.

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