Ofgem’s enforcement guidelines
Ofgem’s guidelines about its approach to enforcement action across all its activities.
These guidelines describe how the Gas and Electricity Markets Authority (Ofgem) uses its enforcement powers, provides redress and remedies for consumers, and punishes or deters breaches and infringements. They also set out the enforcement tools Ofgem may use as an alternative to exercising its statutory enforcement powers. The guidelines came into effect on 12 September 2014.