Research and analysis

Designing remedies that work for vulnerable consumers

Materials presented at the fifth workshop of the UKCN consumer remedies project held at the CMA on 26 September 2017.

Documents

Vulnerable consumers in regulated industries

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Mental health and financial capability

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Airport accessibility

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UKCN workshop summary

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Details

The project aims to improve UK Competition Network (UKCN) members’ understanding of the selection, design, testing and evaluation of demand-side remedies.

The workshop was focused on designing remedies that work for vulnerable consumers. The first half of this workshop comprised a discussion led by representatives from the National Audit Office (NAO), Civil Aviation Authority (CAA) and Money and Mental Health. The second half of this workshop was a Q&A session with a panel of speakers from regulators, the private sector and academia.

Published 6 October 2017