Research and analysis

Designing remedies that work for vulnerable consumers

Materials presented at the fifth workshop of the UKCN consumer remedies project held at the CMA on 26 September 2017.

• From: Competition and Markets Authority
• Published: 6 October 2017

Documents

Vulnerable consumers in regulated industries

PDF, 818 KB, 7 pages

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Mental health and financial capability

PDF, 608 KB, 11 pages

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Airport accessibility

PDF, 741 KB, 13 pages

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UKCN workshop summary

PDF, 376 KB, 8 pages

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Details

The project aims to improve UK Competition Network (UKCN) members’ understanding of the selection, design, testing and evaluation of demand-side remedies.

The workshop was focused on designing remedies that work for vulnerable consumers. The first half of this workshop comprised a discussion led by representatives from the National Audit Office (NAO), Civil Aviation Authority (CAA) and Money and Mental Health. The second half of this workshop was a Q&A session with a panel of speakers from regulators, the private sector and academia.

Published 6 October 2017