If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
Response to recommendations aimed at Government contained in the OFT report ‘The second-hand car market’ published on 18 March 2010. Relates to concerns about the large number of consumer complaints in to the sector.