This report presents findings of a survey of National Careers Service (NCS) users. The research looked at customer satisfaction with the service and their progression after their telephone call, meeting with an adviser or visit to the website. The survey took place between April 2012 and March 2013.
This is the first year that research evidence has been collected of customers’ experience of using the NCS website. It is the second year of research of telephone and face-to-face customers, see the Next Step satisfaction and progression surveys: annual report (September 2011 - March 2012 fieldwork).