Research and analysis

Next Step satisfaction and progression surveys: annual report (September 2011 - March 2012 fieldwork)

Survey findings from Next Step careers service customers. BIS Research paper number 88.



Presents the findings of survey research conducted among Next Step careers service customers receiving the telephone and face-to-face advice service.

Examines customer satisfaction with the service and their progression subsequent to their call or meeting with an adviser. The survey was conducted by telephone.

Now the National Careers Service, it was known as Next Step when people received the service . Underlying data for the satisfaction and progression surveys is available in a machine processable format on the website.

Published 20 September 2012