These draft regulations would give consumers a new private right to seek redress from businesses and, where appropriate, compensation where they have been the victim of a misleading or aggressive commercial practice. The new rights would apply where the consumer has entered into a contract or made a payment to the trader.
Our request for comments on the detail of the proposals closed on 11 October 2013. We will respond in due course.
See also the ‘UK implementation of the Consumer Rights Directive 2011/83/EU’ consultation for related publications on:
The proposed regulations are part of a wider programme of work to reform consumer law (the ‘Consumer Law Reform Programme’).