Working at sea – guidance

MCA Quality Assurance (MCA QA)

MCA QA branch offers an audit programme to all companies for the ISM Code, ISO 9001, ISO 14001, MLC 2006 and the ISPS Code.

Documents

MCA QA Quality Policy Rev II

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email infoline@mcga.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Procedure for Certification Assessment Rev 11 Jan 17

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email infoline@mcga.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Procedure for handling Complaints, Appeals and Disputes Rev 6 4 Jan 2017

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email infoline@mcga.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

QAF 26 - Conditions of Use of the MCAQA Certification Mark rev 5 Nov 2016

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email infoline@mcga.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Detail

  • Prasad Panicker – 020 381 72543

  • Helen Brooks – 020 381 72547

  • Mark Munts – 020 381 72532

Meeting your needs

The Maritime & Coastguard Agency (MCA) is the UK’s Flag State Administration and is responsible for the implementation of the International Safety Management (ISM) Code within the UK merchant fleet. MCA has chosen not to delegate this responsibility to any recognised organisation and conducts all ISM Code audits itself.

MCA Quality Assurance (MCA QA) was established to meet the growing demand from UK shipping companies for certification against the ISO 9001 and 14001 standards.

What are ISO 9001 and ISO 14001?

ISO 9001 and ISO 14001 are standards that relate to maximising quality (ISO 9001) and minimising environmental impact (ISO 14001) through the implementation of documented management systems.

Both ISO 9001 and ISO 14001 focus on how an organisation manages its processes. Both these management standards state the requirements that the management system must have in order that the company’s processes focus on how they manage quality and environmental impact.

Benefits of implementing the ISO 9001 standard.

ISO 9001 provides customers with a benchmark standard against which your customers can measure your performance and be assured that your product and / or service are carefully monitored for quality. This leads to:

  • Improved customer satisfaction
  • Reduced costs by reducing losses
  • Increased effectiveness in use of resources
  • Motivated & committed employees
  • Experience & Knowledge

Benefits of implementing the ISO 14001 standard

  • Cutting costs, e.g. energy, waste, raw materials
  • Ensuring compliance with regulatory and legal requirements
  • Building public image towards clients, regulatory bodies and other stakeholders
  • Motivating your employees

Benefits of Certification

  • Reduced costs – increased profits
  • Good customer relations
  • Improved image/market share
  • Help define best practices
  • Competitive edge

Why Choose MCA QA?

MCA QA is a branch of MCA that offers a harmonised audit programme that covers the ISM Code, ISO 9001, ISO 14001, MLC 2006 and the ISPS Code. This service is available to all companies wishing to minimise audit costs in terms of hard cash, man-hours and disruption. This provides:

  • Single point of contact
  • Fewer audits
  • Extensive shipping industry knowledge

Scope of certification

MCA QA has the expertise to offer assessment against the following scope of activities:

  • Water transport
  • Cargo handling and storage
  • Other supporting water transport activities

Policy on impartiality

MCAQA views the safeguarding of impartiality as extremely important in maintaining public confidence in MCAQA’s activities. MCAQA’s internal management reviews take appropriate action to maintain impartiality including taking appropriate actions if threats are identified arising from the actions of other persons, bodies or organisations.

The MCAQA Impartiality Committee is the body providing independent assurance regarding MCAQA’s impartiality and to counteract any tendency to allow commercial or other considerations to prevent the consistent objective provision of certification activities. It is made up of a MCAQA member, and external members who are independent of MCAQA and its clients.

MCA Client Status and Certification

The status of certification for a particular client with details such as name, standard, scope and geographical location can be made available on request.

Contact Details

All enquiries regarding ISO Certification should be directed to:

Head of Maritime Security & Safety Management Operations
Maritime and Coastguard Agency
Spring Place
105 Commercial Road
Southampton
SO15 1EG
Tel: +44 (0)20 381 72543

Email: quality.assurance@mcga.gov.uk