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Guidance

VAT online: service availability and issues

Check the availability and any issues affecting the VAT online service.

Updates to this page

From:
HM Revenue & Customs
Published:
24 August 2015
Last updated:
29 September 2026
Show all updates

  1. Planned downtime from 5pm on Thursday 1 October 2026 to 10am on Friday 2 October 2026 for the VAT appeals service has been added.

  2. Planned downtime from 7am to 11pm on Sunday 27 September 2026 has been added.

  3. Planned downtime for the VAT registration, claim VAT enrolment, VAT view and change and VAT penalties and appeal services from 8am on Saturday 11 July to 6.30pm Sunday 12 July has been added.

  4. Planned downtime from 7am to 11pm on Sunday 8 March 2026 has been added.

  5. The service issue about enrolling for the VAT Online Service has been resolved.

  6. Information on a service issue about enrolling for the VAT Online Service has been added.

  7. The planned downtime from 4.15pm on Saturday 13 December 2025 to 9:30am on Monday 15 December 2025 has been cancelled. Full service will be available during this time.

  8. Planned downtime for the VAT view and change and VAT penalties and appeal services from 4:15pm on Saturday 13 December 2025 to 9:30am Monday 15 December has been added.

  9. Planned downtime from 8am to 10pm on Sunday 30 November 2025 has been added.

  10. The planned downtime from 5pm on Friday 17 October 2025 to 10am on Monday 20 October 2025 has been cancelled. Full service will be available during this time.

  11. Planned downtime from 5pm on Friday 17 October 2025 to 10am on Monday 20 October 2025 has been added.

  12. The planned downtime from 8:15am on Sunday 28 September to 3:30am on Monday 29 September 2025 has changed. It will now be 8:15am on Sunday 28 September to 1am on Monday 29 September 2025.

  13. The planned downtime from 8:15am to 10pm on Sunday 28 September 2025 has changed. It will now be from 8:15am on Sunday 28 September to 3:30am on Monday 29 September 2025.

  14. Planned downtime from 8:15am to 10pm on Sunday 28 September 2025 has been added.

  15. Information on a service issue about viewing payment history has been added.

  16. Planned downtime for the VAT view and change, VAT penalties and VAT APIs services from 6pm on Friday 12 September 2025 to 11am on Monday 15 September 2025 and planned downtime for the VAT appeals service from 5pm on Friday 12 September 2025 to midday on Monday 15 September 2025 has been added.

  17. Planned downtime from 10:30pm to 11pm on Wednesday 10 September 2025 and 10:30pm to 11pm on Wednesday 17 September 2025 has been added.

  18. Planned downtime from 5:40am on Saturday 12 July 2025 to 10:30pm on Sunday 13 July 2025 has been added.

  19. Planned downtime for the VAT Registration, claim VAT Enrolment, VAT view and change and VAT appeals services from 9am to 11:30am on Sunday 25 May 2025 has been added.

  20. Planned downtime from 7am to 7:30pm on Sunday 9 March 2025 has been added.

  21. An service issue affecting some VAT returns submitted on 7 December 2024 has been added.

  22. Planned downtime from 8am to 8:30pm on Sunday 8 December 2024 has been added.

  23. Planned downtime from 11am to midday on Tuesday 17 September 2024 has been added.

  24. The planned downtime on Sunday 15 September 2024 from 10am to midday will now be on Saturday 14 September 2024 from 9:30pm to 11:59pm.

  25. Planned downtime from 10am to midday on Sunday 15 September 2024 has been added.

  26. The VAT penalties and appeals service, and VAT registration service will be unavailable from 5pm on Friday 2 August 2024 to 9am on Monday 5 August 2024.

  27. Planned downtime from 8am on Saturday 13 July 2024 to 10pm on Sunday 14 July 2024 has been added.

  28. Planned downtime from 7am on Saturday 22 June 2024 to 9:15pm on Sunday 23 June 2024 has been cancelled.

  29. Planned downtime from 5pm on Friday 7 June 2024 to 9am on Monday 10 June 2024 has been added.

  30. Planned downtime from 7am on Saturday 22 June 2024 to 9:15pm on Sunday 23 June 2024 has been added.

  31. Information has been added to support customers making specified supplies.

  32. Planned downtime from 10:45am to 4pm on Saturday 20 April 2024 has been added.

  33. Planned downtime from 11am to 3pm on Saturday 20 April 2024 has been added.

  34. Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been changed and is now from 7am to 11pm on Sunday 10 March 2024.

  35. Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been added.

  36. The VAT penalties and appeals service will be unavailable from 5pm on Friday 9 February 2024 to 9am on Monday 12 February 2024. The scheduled downtime on Saturday 9 December 2023 will now be from 6am to 11:45pm on Saturday 9 December 2023. Planned downtime from 3:45pm to 11:45pm on Saturday 17 February 2024 has been cancelled.

  37. Planned downtime from 5pm on Friday 9 February 2024 to 9am on Monday 12 February 2024 has been added.

  38. Planned downtime from 3:45pm to 11:45pm on Saturday 17 February 2024 and from 7am to 10:30pm on Sunday 18 February 2024 has been updated to confirm which services are unavailable.

  39. Planned downtime from 3:45pm to 11:45pm on Saturday 17 February 2024 and from Sunday 18 February 2024 7am to 10:30pm has been added.

  40. The VAT Registration service is now available. The penalties and appeals service is currently unavailable.

  41. The VAT penalties and appeals and VAT Registration services are currently unavailable. Check the service availability page for updates.

  42. Planned downtime from 5pm on Thursday 18 January 2024 to 9am Friday 19 January 2024 has been added.

  43. The previously scheduled downtime will now be from 8am to 7pm on Saturday 9 December 2023.

  44. Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been added.

  45. Planned downtime from 6:45am to 10:45pm on Sunday 19 November 2023 has been cancelled.

  46. Planned downtime from 6:45am to 10:45pm on Sunday 19 November 2023 has been added.

  47. The planned downtime for Sunday 8 October 2023 has been extended to 7am to 10pm.

  48. Planned downtime from 8am to 7pm on Sunday 8 October 2023 has been added.

  49. The VAT registration, claim VAT enrolment, and VAT view and change services will be unavailable from 7am to 9pm Sunday 10 September 2023.

  50. The planned downtime has been changed to Saturday 15 July 2023 8am to 6pm Sunday 16 July 2023.

  51. Planned downtime on Sunday 15 July 2023 7am to 6pm Sunday 16 July 2023 has been added.

  52. Planned downtime from 7am on Sunday 9 July 2023 to 12.15am Monday 10 July 2023 has been added.

  53. Planned downtime from 5am Sunday 9 July 2023 to 2am Monday 10 July 2023 has been added.

  54. The planned downtime from 3:30pm to 10:30pm on Saturday 1 July 2023 has been cancelled.

  55. Planned downtime from 3:30pm to 10:30pm on Saturday 1 July 2023 has been added.

  56. Planned downtime from 11:30am on Friday 23 June 2023 to 7am Monday 26 June 2023 has been added.

  57. Scheduled maintenance message from 6:45pm to 7:30pm on Saturday 27 May 2023 has been added.

  58. Planned downtime from 8am on Sunday 16 April 2023 to 12:15am Monday 17 April 2023 has been added.

  59. This service will be unavailable from 8:25am to 9pm on 26 March 2023.

  60. This service will be unavailable from 8:25am to 5pm on 26 March 2023.

  61. Planned downtime from 5:30pm to 8:50pm on Saturday 11 March 2023 has been added.

  62. Planned downtime from 5:50pm to 7:00pm on Saturday 11 February 2023 has been added.

  63. Information has been added about possible disruption in the service from 6pm to 7pm on Saturday 14 January 2023.

  64. Planned downtime from midday on Saturday 10 December 2022 to 9am on Monday 12 December 2022 has been added.

  65. The service issue which effected viewing your account has now been resolved.

  66. A service issue about viewing your account has been added.

  67. Planned downtime from 6pm to 10pm on Wednesday 30 November 2022 has been added.

  68. Planned downtime from 11:59pm on Monday 4 October 2021 to 12:30am Tuesday 5 October 2021 has been added.

  69. Planned downtime from 12pm to 12:30pm on Tuesday 5 October 2021 has been added.

  70. Planned downtime for Friday 11 September 2020 6pm to 9am Monday 14 September 2020 has been added.

  71. Planned downtime from 8:30pm on Thursday 19 December 2019 to 6am on Friday 20 December 2019 has been added.

  72. Planned downtime that was scheduled from 9pm on 25 November 2019 to 6am on 26 November 2019 has been changed. The service will now be unavailable from 9pm on 26 November 2019 to 6am on 27 November 2019.

  73. Planned downtime from 9pm on Monday 25 November 2019 to 6am on Tuesday 26 November 2019 has been added.

  74. The planned downtime which was scheduled for 9pm 20 November to 6am 21 November has been changed to 9pm Thursday 21 November 2019 to 6am Friday 22 November 2019.

  75. This service will be unavailable from 9pm on Wednesday 20 November to 6am on Thursday 21 November.

  76. Planned downtime from 9pm on Tuesday 12 November 2019 to 6am on Wednesday 13 November 2019 has been updated.

  77. Planned downtime from 9pm on Tuesday 12 November 2019 to 6am on Wednesday 13 November 2019 has been added.

  78. You will be unable to use the 'view message' part of the service from 9pm on Monday 11 November 2019 to 6am on Tuesday 12 November 2019. Information about this has been added.

  79. You will be unable to use this service from Tuesday 26 March 2019 at 9:55pm to 2:40am on Wednesday 27 March 2019. Information about this issue has been added.

  80. Downtime previously planned for 17 and 18 November will now take place on 24 and 25 November.

  81. Planned downtime for Wednesday 14 November 2018 9:15pm to 2:45am on Thursday 15 November 2018 has been added.

  82. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  83. Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  84. Planned downtime for Saturday 3 November 2018 and Sunday 4 November 2018 added.

  85. Planned downtime on 10 December 2017 added.

  86. Planned downtime for 6 August 2017 has been added to the VAT online: service availability and issues page.

  87. Agents unable to log in to their online account issue updated to show the problem has now been resolved.

  88. The 'Agents unable to log in to their online account' message has been updated.

  89. Service issue message has been added to the page.

  90. Further information about signing into HMRC services has been added to this page.

  91. Added message Important guidance on signing into the new Government Gateway Login page to the Service Issues section.

  92. The service issues section has been updated with information about signing into HM Revenue and Customs services with a ‘long’ password.

  93. Service issues section has been updated.

  94. Service issues section has been updated.

  95. Planned downtime has been added to this page.

  96. Latest updates on creating a new Government Gateway account.

  97. First published.

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VAT online — service availability and issues

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