The Legal Services Board (LSB) and the Office for Legal Complaints (the OLC) were established under the Legal Services Act 2007. The two bodies are being reviewed as part of the triennial review programme instigated by the Cabinet Office.
This report will set out the purpose of the triennial reviews, describe the process and methodology used to review the LSB and the OLC, analyse the functions of the 2 bodies and options for how to deliver such services. It will make formal recommendations on the functions and appropriate forms. It will also expose some of the issues and key themes facing the legal services market which are relevant to this review.