Corporate report

Lean support to Highways England 2015-2016

Outlines how Highways England will use Lean principles to deliver the Road Investment Strategy and improve customer service and safety.



Highways England uses Lean principles to challenge current practices and work with suppliers to continuously improve. This is the basis of the Lean Division’s work.

This strategy document sets out how Lean will help us deliver the Road Investment Strategy efficiently while improving customer service and, most importantly, doing it all safely.