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Guidance

Immigration and nationality refunds policy: caseworker guidance

Immigration staff guidance on the policy for considering and issuing refunds of fees for immigration and nationality applications.

Updates to this page

From:
Home Office
Published:
10 September 2020
Last updated:
8 April 2026
Show all updates

  1. Updated with clarifications throughout and updated the section on administrative charge for invalid applications.

  2. Updated guidance with clarifications to the following sections: sponsor pre-licence, Worker and Temporary Worker priority change of circumstance service, and English language proficiency and qualifications equivalency service.

  3. Immigration and nationality refunds policy guidance updated.

  4. Clarifications throughout the guidance and to the following sections: update to include policy on a refund timescale limit.

  5. Clarifications throughout the guidance and update to include policy on withdrawing pre-determined applications.

  6. Updates to guidance on page 17 around the Registered Traveller Service.

  7. Guidance has been updated.

  8. Added html version of 'Immigration and nationality refunds policy'.

  9. Replaced 'Immigration and nationality refunds policy' with new version that reflects April 2022 immigration rules changes.

  10. Updated guidance with clarifications throughout.

  11. Updated guidance for use on or after 6 April 2021.

  12. Updated the immigration and nationality refunds policy to the latest version. Added accessible HTML version of the document.

  13. Minor clarifications of some of the content, together with the inclusion of details of an additional premium service.

  14. First published.

Documents

Immigration and nationality refunds policy (accessible)

HTML

Immigration and nationality refunds policy

PDF, 277 KB, 22 pages

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Details

UK Visas and Immigration guidance on how staff set out when a refund of fees for immigration and nationality applications should be made, either within or outside the UK, for which a fee is specified in the Immigration and Nationality Fees Regulations.

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