Competition – guidance

How consumer bodies can make super-complaints: OFT514

Helps consumer bodies making super-complaints to the Competition and Markets Authority (CMA) and other regulators.

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This guidance was originally published by the Office of Fair Trading (OFT) and has been adopted by the CMA Board. The original text has been retained unamended, therefore it does not reflect or take account of developments in case law, legislation or practice since its original publication.

Please also note:

  • all references to market studies or investigations must be read in the light of Market studies and market investigations: Supplemental guidance on the CMA’s approach (CMA3); in the case of conflict, CMA3 prevails
  • references to the OFT or Competition Commission (CC) (except where referring to specific past OFT or CC practice or case law) should be read as referring to the CMA
  • references to ‘referral to the CC’ or ‘a reference to the CC’ should be read as the referral of a case by the CMA (or Secretary of State) for a market investigation by a market reference group of CMA panel members
  • references to articles of the EC Treaty should be read as referring to the equivalent articles of the Treaty on the Functioning of the European Union
  • certain OFT or CC departments, teams or individual roles may not be replicated in the CMA, or may have been renamed. The CMA’s structure is set out in our organisation chart
  • do not use any contact details quoted; please go to the home page for details on how to contact the CMA