Research and analysis

Home energy advice services in England: hard-to-reach and digitally excluded consumers

Social research to understand the scope of energy advice provision in England, and the preferences of digitally excluded and hard-to-reach consumers.

From:
Department for Energy Security and Net Zero
Published
11 March 2026

Applies to England

Documents

Home energy advice services in England: Current state of play and meeting the needs of hard-to-reach and digitally excluded consumers

PDF, 645 KB, 34 pages

Home energy advice services in England: Current state of play and meeting the needs of hard-to-reach and digitally excluded consumers: technical annex

PDF, 1.26 MB, 75 pages

Details

This report presents findings of a mixed-methods research project exploring the scale and scope of energy advice provision in England, and the needs and preferences of hard-to-reach and digitally excluded consumers, including trusted sources and effective engagement approaches.

The research was completed by the Energy Saving Trust and involved:

  • interviews, a survey, and online workshops with energy advice providers in England
  • interviews and deliberative workshops with hard-to-reach and digitally excluded consumers
  • secondary data analysis

Updates to this page

Published 11 March 2026

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