Guidance

Help to Save — service availability and issues

Updated 12 September 2025

Service availability

Full service available.

Sign in to the Help to Save service.

Planned downtime

Wednesday 17 September 2025 10pm to 1am Thursday 18 September 2025

Saturday 20 September 2025 10:15pm to 1:15am Sunday 21 September 2025

Saturday 27 September 2025 10:30pm to 4:30am Sunday 28 September 2025

Due to scheduled maintenance, you will be unable to access our online service from:

  • 10pm on Wednesday 17 September 2025 to 1am on Thursday 18 September 2025
  • 10:15pm on Saturday 20 September 2025 to 1:15am on Sunday 21 September 2025
  • 10:30pm on Saturday 27 September 2025 to 4:30am on Sunday 28 September 2025

We apologise for any inconvenience this may cause.

Service issues

None.

Other services

Check the availability and issues of other services.