Help and support for Shared Workspace users
Published 27 November 2014
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This publication is available at https://www.gov.uk/government/publications/help-and-support-for-shared-workspace-users/help-and-support-for-shared-workspace-users
Government Gateway user ID and password problems
If you have problems signing in, you can reset your Government Gateway user ID and password.
Problems accessing or using the service
The Shared Workspace service includes product help pages, to access them select the ‘Help’ link from the top right corner of the Shared Workspace window.
The service issues page describes any current known issues and what to do if they’re affecting your use of the service.
If you experience problems accessing the Shared Workspace service, you should check the service availability page to see if the service is currently available, or undergoing planned maintenance.
Other help and support options
The Customer Nominated Contacts within your organisation can help solve many common issues you might have. You can find out who this is in your organisation by selecting ‘My eRooms’, choosing the relevant eRoom and then selecting ‘members’.
HMRC publishes a Shared Workspace Business Manual, containing guidance on topics such as functionality, roles and responsibilities and security.
You can also contact the HMRC Online Services Helpdesk.