Guidance

Handling complaints in immigration removal centres

Detention services order 03/2015 about handling complaints in immigration centres.

Documents

Handling complaints

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Annex B: summary (DSO on a page)

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Annex C: flowchart (basic process)

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Annex D: revised DCF9 form

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Annex E: sample acknowledgement letters

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Annex F: checklist of points which must be covered in response

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Annex G: detainee complaints feedback form

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Annex H: serious allegations

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Details

Home Office detention services order about handling complaints in immigration removal centres, short term holding facilities, holding rooms and during escort.

Published 1 June 2011
Last updated 2 February 2017 + show all updates
  1. Updated complaints handling guidance, Annex B, Annex C, Annex D. New Annex H guidance added.
  2. Updated guidance and attached annex documents.
  3. First published.