Guidance

Guidance note on the Conduct of Authorised Persons Rules 2014

Detailed guidance for claims management companies (CMCs) on complying with the conduct rules.

Document

Details

In-depth advice on complying with the Conduct of Authorised Persons Rules 2014 including:

  • acting ‘responsibly’
  • investigating the merits of a potential claim
  • maintaining appropriate records and audit trails
  • making sure that any data received from third parties is legally obtained
  • having appropriate procedures in place for the protection of vulnerable consumers
  • being directed by competent people
  • allowing a cooling off period
Published 26 September 2014