Statutory guidance

Claims management regulation: Conduct of Authorised Person Rules 2014

Rules you must follow from 1 October 2014 if your company provides regulated claims management services.


Sets out the rules for authorised companies offering claims management services.

It covers the standards for:

  • running a business
  • dealing with clients

The regulator has produced guidance in relation to these rules.

The regulator has the power to vary, suspend or cancel the authorisation of companies that don’t follow these rules.