Policy paper

Government response to HSC report on NHS complaints

Outlines the response to conclusions and recommendations in the Health Select Committee’s (HSC) report ‘Complaints and Raising Concerns’.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government



The report outlines the way the government wants to create long lasting cultural change across the health and social care system. The government believes that improving the way in which the NHS manages and responds to complaints will help shape a culture that listens to and learns from patients and service users, and ends a culture of defensiveness.

Published 27 March 2015