Cyfarwyddyd

Adnabod a rhoi gwybod am e-byst gwe-rwydo a negeseuon testun

Sut i adnabod pa bryd mae gohebiaeth electronig gan Gyllid a Thollau EM (CThEM) yn ddilys a sut i adnabod e-byst a negeseuon testun gwe-rwydo/ffug.

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Gwe-rwydo yw’r broses dwyllodrus o e-bostio person er mwyn cael gafael ei wybodaeth/gwybodaeth bersonol/ariannol, megis cyfrineiriau a manylion cerdyn credyd neu fanylion cyfrif banc. Mae’r e-byst hyn yn aml yn cynnwys cysylltiad i wefan ffug sy’n eich annog i nodi eich manylion personol. Bydd yr arweiniad hwn yn esbonio sut i adnabod gohebiaeth electronig ddilys gan CThEM, a sut i adnabod e-byst/a negeseuon testun gwe-rwydo/ffug.

Published 16 Ionawr 2015
Last updated 15 Rhagfyr 2017 + show all updates
  1. Sections '1.13 Help and support emails', '1.14 Employer email alerts', '1.15 Research into employees non-reimbursed expenses relief - letters' and '2.5 Common greeting' have been updated.
  2. This guidance has been updated at section 1.1, to include information on the research to explore and evaluate large business customers’ interaction with HMRC.
  3. This guidance has been updated to advise that reminder letters and emails are being sent to childcare providers to sign up to Tax-Free Childcare.
  4. This guidance has been updated to include information on the Fraud Investigation roles recruitment exercise.
  5. This guidance has been updated to include information on the current HMRC Customer Survey calls and letters.
  6. This guidance has been updated to include information on how to help us improve government services via email.
  7. Paragraphs 1.6 and 1.12 in English and Welsh has been updated.
  8. This page contains new information about emails sent to customers promoting their Personal Tax Account.
  9. Date of latest employer email alerts has been updated at section 1.13.
  10. The section on tax credits - SMS text or voice prompts has been updated.
  11. The section on Tax-Free Childcare communications has been updated.
  12. This guidance has been updated to include information about the VAT Flat Rate Scheme and amends the section on Tax-Free Childcare.
  13. This guidance has been updated to include information about statutory notice information requests.
  14. New section1.1 'Calls to Self Assessment Online users' has been added. Section 1.12 has been amended to show that the latest batch of emails issued by HMRC will be sent from 13 March 2017.
  15. Both English and Welsh versions have had outdated messages deleted from this page and Employer Bulletin 64 and Research communications have been added to this page.
  16. Paragraph 1.7 in English and Welsh has been updated.
  17. Paragraph 1.6 in English and Welsh has been updated.
  18. Welsh page updated to reflect current information on English page.
  19. Paragraph 1.2 Overseas entities selling e-services in to the UK (English) and 1.2 Endidau tramor sy'n gwerthu e-wasanaethau i mewn i'r DU (Welsh) added.
  20. Paragraph 1.1 tax credits letters (English) and 1.1 Llythyrau credydau treth (Welsh) added.
  21. Information about the Employer Bulletin 62 email has been added to this page.
  22. Information about VAT EU emails has been added to this page.
  23. Numerous amendments have been made throughout the document, particularly to sections 1.1, 1.2, 1.3 and 2.5.
  24. Section '1.1 Tax-Free Childcare Communications' has been amended.
  25. Information about inviting people to register in an early trial of Tax free childcare has been added.
  26. Section '1.1 Tax-Free Childcare Communications' has been added to the page.
  27. Paragraph 1.5 in English and Welsh has been updated.
  28. Information about the Employer Bulletin 60 email has been added to this page.
  29. English and Welsh version of section 1.1 'Short Message Service (SMS) from HMRC about Tax Credits online renewal' and 'Negeseuon Testun gan CThEM ynghylch adnewyddu credydau treth ar-lein' removed.
  30. Updated with new information about genuine contacts from HMRC.
  31. Paragraph 3.3 added to the English and Welsh version.
  32. Paragraph 1.4 in English version and Paragraph 1.3 in Welsh version has been updated.
  33. A section on HM Revenue and Customs text messages has been added.
  34. The 1.3 Employer Bulletin 58 - email section has been updated.
  35. Section added to support agents affected by the recent severe weather.
  36. Updated information on how to tell if an email is fraudulent has been added.
  37. Paragraph 1.12 Annual Tax Summary - email alerts has been added to the page.
  38. Paragraph 1.11.3 VAT debts - email reminders (English) and 1.11.3 Dyledion TAW - negeseuon atgoffa drwy e-bost (Welsh) added to the page.
  39. Section 1.11 VAT emails (English and Welsh) added to the page.
  40. From 2 November 2015 HMRC will be sending out emails to customers inviting them to trial the new Inheritance Tax online private beta service. HMRC needs to advise customers that this is genuine HMRC contact. Hence amendment to section 1.4 to both versions.
  41. Section 1.10 - Inheritance Tax Online registration and application emails has been added to this guidance.
  42. Updated with new information about genuine contacts from HMRC.
  43. Section 1.2 updated with new information about HMRC sending email messages to customers.
  44. Section 1.10 updated with new information about HMRC sending text messages to customers.
  45. Section 1.10 Inheritance Tax Online registration and application email added to the page.
  46. Updated with new information about genuine contacts from HMRC.
  47. Revised guidance on when and how HMRC will contact business customers regarding import and export statistical data - please see paragraph 1.1.
  48. Updated with new information about genuine contacts from HMRC.
  49. Information about tax credits letters from Concentrix has been added to this guidance. The Welsh version will be updated shortly.
  50. Information about Marriage Allowance emails has been added to the Welsh version of this guidance.
  51. Information about Marriage Allowance emails has been added to this guidance. The Welsh version will be updated shortly.
  52. Revised guidance on when and how HM Revenue and Cutoms (HMRC) will contact customers. Please see section 1.1.
  53. HMRC are issuing email alerts inviting some agents to try the 'Agents online self-serve private beta service.
  54. Updated to make customers aware that Employer Alerts / Employer Bulletin 53 is due to be released on Monday 13 April, this is genuine and not phishing.
  55. Information about employer alerts has been added to this page.
  56. HM Revenue and Customs are issuing email alerts advising some customers about their Annual tax summary.
  57. Information added about email reminders HMRC will send for the 2015 Self Assessment deadline.
  58. First published.