Guidance

Phishing emails and bogus contact: HM Revenue and Customs examples

Find out about websites, emails, letters, text messages and phone calls used by scammers and fraudsters to get your personal information.

Documents

Details

To help you decide if a contact from HM Revenue and Customs (HMRC) is genuine, this guidance provides examples of the different methods that fraudsters use to get you to disclose personal information.

You can also read about how to recognise genuine contact from HMRC, and how to tell when an email is phishing or bogus.

Published 5 February 2007
Last updated 5 January 2018 + show all updates
  1. The Bogus callers section has been removed and replaced with a new Bogus phone calls section.
  2. A new type of Tax Rebate phishing scam, that contains PDF attachments, has been added.
  3. Bogus callers section updated with new information.
  4. Phishing examples have been updated.
  5. Message warning of 'Recorded message threatening legal action' added to English and Welsh versions.
  6. A new type of phishing scam regarding 'Tax Returns', which is being circulated in high volumes, has been added.
  7. A new type of phishing scam which is being circulated in high volumes has been added to the pdf.
  8. A new type of phishing scam which is being circulated in high volumes has been added to the pdf.
  9. Text changes and references made to include 'text / SMS messages' in English and Welsh versions of the PDF. As HM Revenue and Customs are receiving a high number of referrals each month relating to bogus text messages.
  10. Phishing examples have been updated.
  11. The phishing examples have been updated and include up to date screen shots.
  12. New phishing scam example added to page 9 of the pdf document.
  13. Section 11 of the PDF has been updated to ask customers to forward phishing SMS messages to HMRC.
  14. A new phishing SMS scam image added to the PDF.
  15. Added translation
  16. Document changed to clarify the position regarding SMS messages sent from HMRC
  17. A new phishing scam is added to the phishing examples PDF.
  18. Updated PDF attached
  19. First published.