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This Fit for Work (FfW) provider guidance will help you to:
develop a detailed delivery model
adapt your own processes to support the delivery of the service and the requirements of the contract
put in place arrangements to enable you to work with the Department for Work and Pensions (DWP)
The guidance covers:
service administration, including how to submit invoices and Management Information and deal with complaints and feedback
roles and responsibilities, including information on working with key stakeholders, DWP and its representatives