GOV.UK
Guidance
EU Settlement Scheme: Assisted Digital service
Updated 6 December 2019
© Crown copyright 2019
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This publication is available at https://www.gov.uk/government/publications/eu-settlement-scheme-assisted-digital-service/eu-settlement-scheme-assisted-digital-service
You can get Assisted Digital support to use the EU Settlement Scheme online application form if you’re in the UK and do not have the appropriate access, skills or confidence use a computer or mobile device to complete the form.
The help UK Visas and Immigration provide
- telephone support from a skilled adviser who will help you use a computer or mobile device to complete your application form online
- face to face support at a centre to use a computer or mobile device to access and complete the online form – you can contact We are Digital to book an appointment
- face to face support at home use a computer or mobile device to complete the form – a We Are Digital tutor will visit you in your home and help you complete your online application form
This service does not provide immigration advice
You cannot get help from the Assisted Digital service if you need immigration advice or you need an update on the progress of an EU Settlement Scheme application you have already submitted.
If you have any questions you can call the EU Settlement Resolution Centre.
Contact We Are Digital if you need Assisted Digital support
Phone: 03333 445 675
Text message: text the word “VISA” to 07537 416 944
Monday to Friday 9am to 6pm
Saturday 9am to 4pm
We are Digital are Next Generation Text (NGT) aware. If you have hearing and/or speech difficulties you can access this service on a smartphone, computer or tablet or text phone by dialling 18001 in front of the phone number above.