DWP employer engagement survey 2018
This report presents findings from the Department for Work and Pensions (DWP) employer experience survey 2018 carried out between February and July 2018.
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This report looks at:
- use of DWP recruitment services
- experience of DWP recruitment initiatives
- experience of Universal Credit and the labour market
- older workers
- support for employees with mental health conditions
- access channels and internet usage
- child maintenance
- disadvantaged groups and disability
The 2018 survey interviewed 4,201 employers across Great Britain. This is the third wave of the employer experience survey, and follows the:
The department will use the research to:
- understand performance – findings will provide insight into the service delivered to employers, allowing for operational and policy development, and identify areas where service delivery can be improved
- understand awareness – findings will be used to look at employer awareness of DWP services and policies and compare this across organisation size, sector and region
- transform business – the survey provides insight around employer use of digital services and employer preferences for interacting with DWP
The findings in this report are primarily based on employers’ direct experience of DWP services and policies, and their experiences of a range of workplace management topics. The survey also included a small number of perception-based questions which asked employers about their views of DWP services and policies, whether or not they had experienced them directly. Employer perceptions of DWP services and policies are important in better understanding how employers view what the department delivers, and to help us understand and address any concerns.
Authors: Ashley Kershaw, Tom Grice-Jackson and Kate Cranston-Turner.
Last updated 22 November 2019 + show all updates
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The report has been amended to correct an error in a statistic on employers’ use of the fit note on page 30.
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Revised Table 3.82 in the data tables. The percentages for 'No' and 'Don't know' have been corrected and the description of the base has been updated. Also added an Excel version of the data tables.
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First published.