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Data tryloywder

Data perfformiad Rheoli Dyled DWP

Pa mor dda y gwnaeth Rheoli Dyled gyrraedd eu targedau ar gyfer adennill budd-dal nawdd cymdeithasol sydd wedi eu gordalu.

Updates to this page

Gan:
Adran Gwaith a Phensiynau
Cyhoeddwyd:
12 Hydref 2017
Diweddarwyd ddiwethaf:
6 Awst 2026
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  1. Have removed the contact information for the Debt Enforcement team from 'DWP Debt Management customer service standards' and the Welsh version. This is due to the team closing.

  2. Removed Christmas opening times for Debt Management team phoneline.

  3. Added Christmas opening times for Debt Management team phoneline.

  4. Updated Social Fund Enquiry Line opening times from 8am to 5pm to 10am to 3pm. Added a bullet point to 'Right treatment' to say we will listen to customers to understand and support them. Updated the bullet point about advances DWP recover to make it clear it refers to Universal Credit advances.

  5. Textphone details removed and Relay UK details added to "DWP Debt Management customer service standards". Links on Welsh also version fixed.

  6. Corrected several inaccuracies and updated some information on the page.

  7. Added section about 'Credit reference agencies' to 'DWP Debt Management customer service standards' to English and Welsh versions.

  8. DWP debt management performance data, customer satisfaction survey results for 2024 have been added in English and Welsh language.

  9. Updated to make it clearer and so people have the right contact information.

  10. Added data on recovery of overpaid benefits, customer calls answered and customer complaints responded to for April 2023 to March 2024.

  11. added translation

  12. Updated opening times for English language line for Social Fund Enquiry Line.

  13. Added DWP Debt Management performance data for 2022 to 2023 - English and Welsh.

  14. Updated 'DWP Debt Management customer service standards' to tell customers they can contact DWP Debt Management if they need help managing their repayments.

  15. Social Fund phone line opening hours will revert back to standard 8am until 5pm from 8am on Monday 8 January 2024

  16. Updated DWP Debt Management customer service standards sections: response times, if you think the outstanding Social Fund loan amount is wrong and contacting Debt Management.

  17. The opening hours of the Social Fund Enquiry Line have changed to Monday to Friday, 10am to 3pm.

  18. Added Debt Enforcement team contact details to the DWP Debt Management customer service standards attachment.

  19. Social Fund Enquiry Line opening times changed from 8am to 6pm, to 8am to 5pm.

  20. Updated DWP Debt Management customer service standards information. Main changes are to contact information for the: Compensation Recovery Unit and Recovery from Estates.

  21. Added DWP Debt Management performance data for Customer Satisfaction survey 2022.

  22. Added DWP Debt Management performance data for 2021 to 2022 for 1. Recovery of overpaid benefits, 3. Customer calls and 4. Customer complaints.

  23. Changed the Debt Management Team phone line opening times to Monday to Friday 8am to 7.30pm (from Monday to Friday 8am to 6pm)

  24. Edited DWP Debt Management performance data - changed a column heading in the first table from 'Target' to 'Forecast'.

  25. Edited 'DWP Debt Management performance data' to include the results of the customer satisfaction survey for 2021.

  26. Changed Debt Management team's opening hours to 8am to 6pm, Monday to Friday.

  27. DWP Debt Management contact centre opening hours changed from 9am to 5pm, to 9am to 6pm.

  28. Added DWP Debt Management performance data for 2020 to 2021.

  29. Updated the DWP Debt Management telephone service opening hours to 9am to 5pm.

  30. Published Debt Management performance data for April 2019 to March 2020.

  31. Debt Management Customer Service Standards have been updated.

  32. Added a link to the Video Relay Service (VRS) in the Debt Management section.

  33. DWP Debt Management customer service standards. Debt Management Monday to Friday opening times updated.

  34. DWP Debt Management performance data updated with 2019 information.

  35. DWP Debt Management performance data updated with 2018 information.

  36. Debt Management postal address changed.

  37. Added Compensation Recovery Unit information to the 'DWP Debt Management customer service standards'.

  38. Added DWP Debt Management customer service standards.

  39. First published.

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Data perfformiad Rheoli Dyled DWP

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Safonau gwasanaeth cwsmeriaid Rheoli Dyled DWP

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Mae Rheoli Dyled yn rhan o’r Adran Gwaith a Phensiynau (DWP). Maent yn adennill budd-daliadau nawdd cymdeithasol sydd wedi’u gordalu, gan gynnwys benthyciadau cronfa gymdeithasol, taliadau ymlaen llaw o fudd-daliadau, credyd treth a budd-dal tai.

Mae’r data perfformiad yn dangos:

  • y swm sydd wedi’i adfer
  • canlyniadau arolwg boddhad cwsmeriaid
  • nifer y galwadau cwsmeriaid â atebwyd
  • nifer y cwynion cwsmeriaid yr ymatebwyd iddynt
  • nifer y canmoliaethau a dderbyniwyd gan gwsmeriaid

Mae safonau gwasanaeth cwsmeriaid Rheoli Dyled yn egluro sut mae’r tîm yn bwriadu trin cwsmeriaid a chwynion.

Darganfyddwch sut mae budd-daliadau sydd wedi eu gordalu yn cael eu hadfer

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