Transparency data

DWP Debt Management performance data

How well Debt Management met their targets for recovery of overpaid social security benefit.

Documents

Details

Debt Management is part of the Department for Work and Pensions (DWP). They recover social security benefits that have been overpaid, including social fund loans, benefit advances, tax credit and housing benefit.

The perfomance data shows:

  • the amount recovered
  • results of a customer satisfaction survey
  • amount of customer calls answered
  • amount of customer complaints responded to
  • amount of customer compliments received

The Debt Management customer service standards explain how the team intend to treat customers and complaints.

Find out how overpaid benefits are recovered

Published 12 October 2017
Last updated 16 April 2018 + show all updates
  1. Debt Management postal address changed.
  2. Added Compensation Recovery Unit information to the 'DWP Debt Management customer service standards'.
  3. Added DWP Debt Management customer service standards.
  4. First published.