This document outlines the findings from the review of DVLA which was launched in October 2013.
This report sets out the department’s review of DVLA considering its:
- current operation
- service offering
- change portfolio
It also makes recommendations for a future business strategy.
Related DVLA review documents
- Review set to boost DVLA services, press notice, 27 February 2014
- A review of the Driver and Vehicle Licensing Agency, written ministerial statement, 27 February 2014
- DVLA review: ministerial response