Press release

Review set to boost DVLA services

Changes at DVLA are going to give drivers access to more online and tailored services.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government


Drivers will be able to access more Driver and Vehicle Licensing Agency (DVLA) services online as a result of changes announced by Roads Minister Stephen Hammond.

The changes, set to be implemented following a wide-ranging review, will also mean services are tailored more towards drivers’ individual needs.

Roads Minister Stephen Hammond said:

The DVLA already provides an excellent service for customers, as the review acknowledges, but we want to ensure this continues to improve.

These changes will mean drivers will find it easier to access more services online rather than filling out paper forms or spending valuable time on the phone.

The review found that not every customer has the same needs and the changes will reflect this – for example by providing simpler bulk transactions for key customers such as the motor trade, fleet operators and hire companies.

On the recommendation of the review, following the changes to online services the DVLA will also become a centre of digital excellence which will provide training and guidance for other government departments.

More details on the review and ministerial response can be found on GOV.UK.

DfT’s previous announcement on this can also be found on GOV.UK.

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Published 27 February 2014