Corporate report

DVLA Strategic Plan 2014 to 2017

The DVLA strategic plan sets out the agency’s direction for the next 3 years.


DVLA Strategic Plan for 2014 to 2017

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The strategic plan focuses on 4 key areas:

  • simpler licensing: simplify the policy and technology landscape to improve customer service, give a better result for the taxpayer and fee payers and make it easier for safer drivers to get on the road
  • excellent services: build seamless, lean, digital and physical services that exceed expectations and attract people to more cost-effective channels
  • new opportunities: use our assets to grow new revenue, efficiency and transactional opportunities across government
  • the best of DVLA: develop our capabilities as an important centre of excellence in licensing technology and identity assurance. Build a unique culture in Swansea, commercial, confident and focused on the customer

This is not the latest edition, please see DVLA’s Strategic Plan 2017 to 2020

Published 3 April 2014
Last updated 8 September 2017 + show all updates
  1. Added link to newer version.

  2. The Strategic Plan has been updated in line with the Business Plan for 2015-16

  3. HTML version of the strategic plan added.

  4. First published.