The DVLA strategic plan sets out the agency’s direction for the next 3 years.
PDF, 3.8MB, 24 pages
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The strategic plan focuses on 4 key areas:
- simpler licensing: simplify the policy and technology landscape to improve customer service, give a better result for the taxpayer and fee payers and make it easier for safer drivers to get on the road
- excellent services: build seamless, lean, digital and physical services that exceed expectations and attract people to more cost-effective channels
- new opportunities: use our assets to grow new revenue, efficiency and transactional opportunities across government
- the best of DVLA: develop our capabilities as an important centre of excellence in licensing technology and identity assurance. Build a unique culture in Swansea, commercial, confident and focused on the customer
This is not the latest edition, please see DVLA’s Strategic Plan 2017 to 2020