Corporate report

DVLA Strategic Plan 2017 to 2020

The DVLA strategic plan sets out the agency’s direction for the next 3 years.


DVLA Strategic Plan for 2017 to 2020

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The strategic plan focuses on five key themes:

  • best in class customer service – by working with stakeholders and others to identify improvements and continuously make services simpler and better
  • dynamic business and technology – over the next 3 years, DVLA will move to more agile and cloud based services and put more services online
  • hub for digital motoring – DVLA will build new interacting software to allow businesses and government to develop services, while removing the reliance on paper documents
  • modern workplace and skills – by creating a state-of-the-art, modern workplace, staff can work in an environment where they have the training, skills and capabilities they need
  • unrivalled safety, security and compliance – by making compliance with the law simple and easy, DVLA will focus on reducing vehicle excise duty evasion and introducing online processes
Published 30 March 2017