Effective error management
Updated 2 May 2019
© Crown copyright 2019
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/effective-error-management-eem-course/effective-error-management
Course aim
- Provide training for personnel undertaking key roles within an Duty Holder’s Error Management System (EMS)
- Provide an increased understanding of Error Management Systems and Safety Management Systems (SMS)
- Provide a clear understanding of the critical nature of roles in supporting an effective EMS and SMS within their organisation
- Increase understanding of the importance of an engaged safety culture, specifically just, reporting and learning cultures, additionally providing personnel with an ability to identify when these cultures require development
- Provide an understanding of the investigation process, its importance to the EMS, and the proactive steps delegates can take to support their organisation’s Occurrence Investigators (OIs)
- Provide an understanding of the Occurrence Review Group (ORG) process, its importance to the EMS and proactive steps personnel can take to support their organisation’s ORG process
Training is a blend of taught sessions, facilitated discussions and group exercises and is aimed at individuals who will undertake error management activity.
UK military personnel will be awarded the EEM JPA training record following successful completion of the course.
Units and Duty Holder organisations can directly purchase this and other Safety Management System training courses. MOD users can visit the STEP Defnet page for further information.
Applicability
The EEM course is aimed at those personnel involved in the day to day management and/or supervision of their Station or Unit Error Management System (EMS) on behalf of the EMS owner. The EMS is an integral part of the Safety Management System and is normally owned by the ADH or Accountable Manager.
Contracted staff and overseas students who wish to attend an air safety course will need to apply through their STEP Point of Contact.
Prerequisite
Personnel should have Human Factors and Error Management Foundation level training as a minimum before attending the course.
Before attending training, successful applicants must complete the following pre-reading:
Understanding can be gained from accessing local awareness training at your unit / organisation delivered by Human Factors Qualified Facilitators or Instructors.
Duration
3 days
Location
A limited number of courses will be delivered at the Centre of Air Safety Training (CoAST), Defence Academy, Eisenhower, Shrivenham but to satisfy overall requirements, this course can also be delivered locally. Please contact your local STEP point of contact or email dsa-maacourses@mod.gov.uk for more details.