Transparency data

Customer service operations data: November 2018

Data on UK Visas and Immigration (UKVI) customer service operations.

From:
Border Force, UK Visas and Immigration, and Immigration Enforcement
Published
29 November 2018

Documents

Customer service operations data: November 2018

ODS, 33 KB

This file is in an OpenDocument format

Details

This document contains data on the performance against service standards in relation to:

  • performance against service standards in relation to replies to MP letters for UKVI, Immigration Enforcement and Border Force
  • outstanding out of service standard MP letters for UKVI, Immigration Enforcement and Border Force
  • performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
  • performance against service standard in relation to replies to MP emails for UKVI, Immigration Enforcement and border force
  • UKVI applicant satisfaction survey results
Published 29 November 2018

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