Transparency data

Customer service operations data: August 2020

Data on UK Visas and Immigration (UKVI) customer service operations.

Documents

Customer service operations data: August 2020

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Details

This document contains details on:

  • intake and performance against service standard in relation to replies to MP written correspondence (letters and emails) for UKVI, Immigration Enforcement, Border Force and Her Majesty’s Passport Office
  • outstanding out of service standard MP written intake (letters & emails) for UKVI, Immigration Enforcement, Border Force and Her Majesty’s Passport Office
  • performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
  • UKVI applicant satisfaction survey results
Published 27 August 2020