Transparency data

Contact Centre performance and management information

As part of the Joint Initiative on Service Delivery, HMRC has worked with Representative Bodies to agree information about its Call Centres that it will publish.

Documents

Basic performance and management information

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Customer experience results

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Contact centres' quarterly performance

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Call waiting time correction

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This is part of HMRC’s commitment to increase transparency by making more of its management information available to members of the public.

This information is presented at HMRC level and then broken down in to 6 individual helplines:

  • Taxes Helpline
  • Tax Credits Helpline
  • Child Benefit Helpline
  • Employers Helpline
  • Agent Dedicated Line
  • Bereavement Helpline
Published 1 January 2013