Transparency data
Contact centres' quarterly performance
Updated 1 January 2013
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| Contact Centres' Quarterly Performance |
|---|
| Call Attempts |
| %Call Attempts Handled |
| Callers |
| Queue Wait - % Answered in - |
| Less than 2 mins |
| 02:00 to 04:59 |
| 05:00 to 09:59 |
| 10:00 to 19:59 |
| 20:00 to 29:59 |
| 30:00 to 44:59 |
| 45:00 to 59:59 |
| 1:00:00 to 1:59:59 |
| 2 hours and over |
| Contact Centre Quarterly Performance April to June 2012 |
| Call Attempts |
| %Call Attempts Handled |
| Callers |
| Queue Time - % Answered in - |
| Less than 2 mins |
| 02:00 to 04:59 |
| 05:00 to 09:59 |
| 10:00 to 19:59 |
| 20:00 to 29:59 |
| 30:00 to 44:59 |
| 45:00 to 59:59 |
| 1:00:00 to 1:59:59 |
| 2 hours and over |