Research and analysis
Consumer engagement and detriment survey: 2014
A survey looking at the consumer experience over 2013 and 2014.
Ref: BIS/14/881 PDF, 1.09MB, 91 pages
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This research examines how consumers engage with markets, how frequently they encounter problems, and what they do to resolve those problems. It also examines the relationship between consumer empowerment and financial harm or detriment.