This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This research examines how consumers engage with markets, how frequently they encounter problems, and what they do to resolve those problems. It also examines the relationship between consumer empowerment and financial harm or detriment.