Research and analysis

Consumer engagement and detriment survey: 2014

A survey looking at the consumer experience over 2013 and 2014.

• From: Department for Business, Innovation & Skills
• Published: 13 June 2014

Documents

Consumer Engagement and Detriment Survey

Ref: BIS/14/881

PDF, 1.09 MB, 91 pages

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Details

This research examines how consumers engage with markets, how frequently they encounter problems, and what they do to resolve those problems. It also examines the relationship between consumer empowerment and financial harm or detriment.

Published 13 June 2014