Complaints about Ofsted
Raising concerns and making a complaint about Ofsted.
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This policy applies to the handling of complaints about Ofsted’s work, including the inspection and regulation of:
- providers registered on the Early Years and Childcare Registers
- children’s centres
- social care services for children
- children’s homes
- family centres
- adoption and fostering services and agencies
- the Children and Family Court Advisory and Support Service (Cafcass)
- children’s services in local authorities
- maintained schools including academies
- independent schools
- initial teacher training
- further education colleges and provision for students aged 14 to 19
- work-based learning and funded training
- education and training in prisons and other secure establishments, and adult and community learning
Published: 1 April 2013
Updated: 12 June 2017
- Minor changes to make the process clear.
- Updated document to clarify policy on complaints handling.
- Para 19 added to clarify that Ofsted will not investigate complaints while an appeal to the Tribunal is ongoing.
- Updated policy published
- First published.