Policy paper

Complaints about Ofsted

Raising concerns and making a complaint about Ofsted.


Complaints about Ofsted


This policy applies to the handling of complaints about Ofsted’s work, including the inspection and regulation of:

  • providers registered on the Early Years and Childcare Registers
  • children’s centres
  • social care services for children
  • children’s homes
  • family centres
  • adoption and fostering services and agencies
  • the Children and Family Court Advisory and Support Service (Cafcass)
  • children’s services in local authorities
  • maintained schools including academies
  • independent schools
  • initial teacher training
  • further education colleges and provision for students aged 14 to 19
  • work-based learning and funded training
  • education and training in prisons and other secure establishments, and adult and community learning

Find out more about how Ofsted handles your information if you complain to us about our work.

Published 1 April 2013
Last updated 25 May 2018 + show all updates
  1. Updated complaints policy to include privacy information under GDPR.
  2. Minor changes to make the process clear.
  3. Updated document to clarify policy on complaints handling.
  4. Para 19 added to clarify that Ofsted will not investigate complaints while an appeal to the Tribunal is ongoing.
  5. Updated policy published
  6. First published.