The Competition and Markets Authority (CMA) has responded to the independent review by Professor Michael
Waterson of consumer protection measures in the online ticket resale market.
The response focuses on Professor Waterson’s findings and recommendations in relation to:
- legality of terms restricting a consumer’s right to resell a ticket
- secondary ticketing platforms’ compliance with information requirements in consumer protection law
- issues for the primary ticketing industry, including use of ‘bots’