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After reading this guidance you should understand:
the Gateway requirements as defined in Part 2 of the Civil Legal Aid (Procedure) Regulations 2012
how Civil Legal Advice (CLA) operates
how people can contact CLA providers
when and how to direct people to CLA for help
what to expect when CLA signposts or refers clients to you
You should read this guidance if:
you’re a legal aid provider under the standard civil contract 2018 in housing and debt
you’re involved as a provider under a standard civil contract in any other categories.