Guidance

Civil Legal Advice: guidance for civil contracted providers

Summary of the Gateway requirements: when and how to direct people to CLA for help.

• From: Legal Aid Agency
• Published: 1 June 2014
• Last updated: 14 May 2020
  Show all updates

  1. 14 May 2020

     Publication of revised CLA guidance which removes reference to the mandatory telephone gateway.

  2. 23 September 2019

     CLA and the Gateway: Guidance for Civil Contracted Providers updated with the insertion of paragraph 2 on page 9.

  3. 30 August 2019

     updated guidance

  4. 6 September 2018

     Civil Legal Aid Gateway Guidance updated with references to the 2018 contracts.

  5. 1 June 2014

     First published.

Applies to England and Wales

Documents

CLA and the Gateway: Guidance for Civil Contracted Providers

PDF, 247 KB, 7 pages

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email web.comments@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

After reading this guidance you should understand:

• how Civil Legal Advice (CLA) operates
• how people can contact CLA providers
• when and how to direct people to CLA for help
• what to expect when CLA signposts or refers clients to you

You should read this guidance if you’re involved as a legal aid provider under a standard civil contract.