Chartered Institute of Securities and Investments undertaking November 2018

Undertaking from Chartered Institute of Securities and Investments (CISI) to address non-compliance following defects identified by an Ofqual audit.


CISI undertaking November 2018

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


Awarding organisation Issue Action taken Case status
Chartered Institute of Securities and Investments (“CISI”) An admission that CISI failed to comply with Condition C1.1(a) and (b) – Arrangements with third parties and Condition C2.3(a), (d) and (e) – Arrangements with Centres. On 29 October 2018 Ofqual accepted an undertaking from CISI. Closed

Following an Ofqual audit programme that reviewed a group of awarding organisations’ arrangements for the management of Centre subcontracting to other third parties, we identified defects in CISI’s approach. Principally, we found that CISI did not provide its Centres with a definition of subcontracting or adequately monitor and, where appropriate, enforce its arrangements with Centres, in respect to their subcontracting activities. Also, CISI did not recognise one provider as a Centre when it should have done. CISI accepted that it had breached our General Conditions of Recognition and gave Ofqual an undertaking to secure compliance with the Conditions. Ofqual did not find any evidence to suggest that there had been an adverse effect as a result of the defects.

Following the audit, CISI devised an action plan to address and resolve the non-compliances. In line with General Condition B8, CISI must now take all the steps identified in the undertaking. We may take further action if it does not follow through on its commitments.

This undertaking was closed on 12 February 2019.

Published 30 November 2018
Last updated 12 February 2019 + show all updates
  1. Undertaking marked as closed

  2. First published.