Guidance

Cervical screening: call and recall administration best practice

This document helps staff to run an efficient call and recall service for the NHS Cervical Screening Programme.

From:
Public Health England
Published
1 February 2004
Last updated
7 June 2021 — See all updates

Documents

Cervical screening: guidance for call and recall administration best practice

Ref: PHE publications gateway number: GW-1058

HTML

Cervical screening: programme governance

HTML

Call and recall timetable

HTML

Call and recall record retention schedule

HTML

Colposcopy discharge notification template

Ref: PHE publications gateway number: GW-1058

ODT, 117 KB

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Details

‘Call and recall’ is the process of inviting eligible people for cervical screening on a regular basis.

Administration and support staff should use this guidance to ensure the smooth and effective running of a local cervical screening call and recall service.

Contact the PHE Screening helpdesk with any queries about this publication, making sure you include its full title.

Published 1 February 2004
Last updated 7 June 2021 + show all updates

  1. Changed the number of days between reminder letters being sent and the setting of non-responder status from 94 to 98 days in the call and recall timetable.

  2. Content moved from pdf to html to improve accessibility.

  3. Updated guidance on cervical screening.

  4. Guidance updated April 2017.

  5. First published.

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