This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
This case study is to illustrate redesigning services.
The Government Digital Strategy commits each government department to carrying out 16 actions.
Action 2 is that services handling over 100,000 transactions each year will be redesigned, operated and improved by a skilled, experienced and empowered service manager.
24 March 2014
The Rt Hon Lord Maude of Horsham
Government Digital Strategy: reports and research
Civil service reform
Don’t include personal or financial information like your National Insurance number or credit card details.