Policy paper

Government Digital Strategy: action 2 - service managers

An outline of how each government department is carrying out action 2 of the Government Digital Strategy.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government



The Government Digital Strategy commits each government department to carrying out 16 actions.

Action 2 is that services handling over 100,000 transactions each year will be redesigned, operated and improved by a skilled, experienced and empowered service manager.

Read a case study about redesigning digital services.

Published 4 December 2013
Last updated 16 January 2015 + show all updates
  1. Updated actions for 2014 and 2015.

  2. First published.