This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
An outline of how each government department is carrying out action 2 of the Government Digital Strategy.
The Government Digital Strategy commits each government department to carrying out 16 actions.
Action 2 is that services handling over 100,000 transactions each year will be redesigned, operated and improved by a skilled, experienced and empowered service manager.
Read a case study about redesigning digital services.