Policy paper

Government Digital Strategy: action 2 - service managers

An outline of how each government department is carrying out action 2 of the Government Digital Strategy.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

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The Government Digital Strategy commits each government department to carrying out 16 actions.

Action 2 is that services handling over 100,000 transactions each year will be redesigned, operated and improved by a skilled, experienced and empowered service manager.

Read a case study about redesigning digital services.

Published 4 December 2013
Last updated 16 January 2015 + show all updates
  1. Updated actions for 2014 and 2015.
  2. First published.